Support

Write to us about anything: a score that didn't convert well, a feature you need, a bug. We usually reply within two working days.

Restore Pro on a new device

Open Pentivo, go to Settings and choose Restore Purchases, signed in with the Apple Account you bought with. Pro is shared automatically with your Family Sharing group.

Redeem a gift code

In Pentivo, open Settings and choose Redeem a gift code. You can also redeem it from your account in the App Store.

Scores don't appear on another device

Check that both devices use the same Apple Account and that iCloud Drive is on for Pentivo. Syncing can take a minute on a slow connection.

Files from Finale or Sibelius

Those programs keep their files in a closed format. Export the score as MusicXML (.musicxml or .mxl) and open that file in Pentivo.

Better results from a photo

Hold the phone parallel to the page, in even light, with the whole system in the frame. Flat pages and printed music give the best results; Pentivo marks the spots it wants you to check.

Listening doesn't start

Pentivo needs permission for the microphone and, for dictation, speech recognition. Turn them on in Settings › Privacy & Security.

Reporting a problem

Tell us your device, its system version and what you did just before the problem. If a score is involved and you can share it, attach it; it helps more than anything else.